Brooke Burton, Service Coach

Brooke Burton improves business by teaching better service and strong systems.

Brooke Burton specializes in opening new restaurants and assisting businesses to improve their customer service culture.  Burton gives leaders and ownership teams clarity on what it takes to connect to customers, motivate staff, and deliver excellent service on a consistent basis.

She creates and teaches teams how to implement and sustain a strong service culture. Burton brings two decades of professional restaurant experience, dedication, expertise, passion and vision to long and short term clients. She is a proven customer service consultant who helps clients gain early success, glowing critical reviews, and dedicated customers through specialized solutions and hands on training.

Short term and long term solutions for your budget

Depending on your needs, Burton can assist in hiring, training, and implementing strong operational systems. Burton supports teams through visioning, branding, writing of manuals, implementation of social media campaigns and teaching of basic open book finance principles. Burton’s proven work brings clients a strong service culture that results in strong financial rewards and return customers.

Burton’s work has resulted in 5 star Yelp reviews, glowing press and awards in the LA Times, LA Weekly, Esquire Magazine, and several on line publications. Burton’s training and implementation of strong service culture of new restaurants has resulted in improved staff retention, happier staff, increased revenue, and a dedicated customer base.

PARTIAL CLIENT LIST

• Fritzi Dog (Los Angeles)
• The Sycamore Kitchen (Los Angeles)
• Milo and Olive (Santa Monica)
• Ra Pour (Rancho Cucamonga)
• Sotto (LA)
• Spice Table (LA)
• Buddha’s Belly (LA, Santa Monica, Thousand Oaks)
• Kitchen and Cocktails (NYC)